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At The C Corner Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund/return policy to ensure your peace of mind. Please read the following guidelines carefully:
1. Eligibility for Returns:
- We accept returns within 30 days from the date of delivery.
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or error on our part.
2. Initiation of Return:
- To initiate a return, please contact our customer support team within the specified return period.
- You can reach out to us through our contact page or by emailing [email protected]
- Provide your order number, a detailed explanation of the reason for return, and any supporting evidence if applicable.
3. Return Process:
- Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Include the RMA number on the return package and affix the shipping label provided by our customer support team.
4. Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- We are not responsible for any lost or damaged packages during the return shipping process.
5. Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Non-Refundable Items:
- Gift cards, promotional items, and final sale items are non-refundable.
If you have any further questions or need assistance with your return, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.